moparpartsdealers.com makes every effort to ensure all items in a customer’s order are delivered undamaged and in excellent condition. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. moparpartsdealers.com is no longer responsible for any items that are damaged, missing, or incorrect if we are not notified of any issues with your package within five business days of delivery.

Costs associated with installation or maintenance are not our responsibility. The parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. These are exactly the same parts as found in a new Mopar vehicle. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. We encourage our customers to work with us within these guidelines because the manufacturer has strict requirements. For more information about our return guidelines, please read below.

1. How can I return an item?
A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 30 calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts. Please see “When do I need an RMA?” for details. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. Before we can send an RMA form, we need this time to investigate and resolve the issue. 2. What items cannot be returned?
Non-returnable items include, but are not limited to:
(1) All electrical parts and components.
(2) Oils and other automotive chemicals.
(3) Bare engine assemblies.
(4) Fuel components.
(5) Tools.
(6) Printed materials.
(7) Merchandising aids.
(8) Special ordered items.
(9) Hazmat labeled parts.
(10) Any opened packages or unsealed items.
(11) Items unit price is $8.00 or less.
(12) Controlled parts: parts that require a VIN for ordering so the manufacturer can ensure the parts belong to the vehicle it is being installed to. Controlled parts include, but are not limited to: emission labels, air bags, and seatbelts.
(13) Any item that has been installed, altered, used, or otherwise no longer in brand new condition.
(14) Any item not purchased from moparpartsdealers.com.
(15) Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.
(16) Any item deemed non-returnable by the manufacturer.
(17) Safety items, which include, but are not limited to: air bags, seat belts.
(18) International orders are non-returnable. We are unable to warranty parts for international orders.
The listing on our website is a general catalog provided by the manufacturer. It’s possible that some items won’t fit into all of the above categories. At their discretion, our RMA agents reserve the right to determine whether an item falls into any of the aforementioned categories.

3. What do I do after I receive an RMA?
Once a return is authorized, we must receive the item(s) within 30 calendar days of the receipt of the order. RMA’s beyond 30 calendar days of receipt of order will not be honored. All returned items must be in new condition, within the original packaging, and fit for resale. All returns must have the genuine manufacturer label unaltered and intact, and do not alter or write on the original packaging. Be sure to include the RMA form in your return package. Please use a reliable shipping carrier for your return, and email us the tracking information through the contact us section.
4. When do I need an RMA?
Incorrect item is shipped
The customer is responsible for inspecting any and all parts delivered. If you receive an item that is not what you ordered, we must be notified within 5 business days of receiving the package. We will not be responsible for any claims made after 5 business days of receipt. Pictures may be required to authenticate your claim. If a packaging error is verified:
(1) A prepaid shipping label will be emailed with your RMA form. Be sure to include both on the return package.
(2) Once we receive the incorrect part, the correct part will be shipped out as a replacement order. Please know that the returned part must still be in new, uninstalled, and in resalable condition with the original factory packaging; otherwise, your return will be rejected.
(3) If a replacement is not wanted, you can ask for a refund for the cost of the ordered item. The incorrect part must still be returned to us in new condition, in original packaging, and fit for resale, with the genuine manufacturer label unaltered and intact.
Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive the returned item(s) before issuing any replacement(s).
Missing items
We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 5 business days of receipt. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:
(1) The missing item(s) will be shipped out at no extra charge.
(2) If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.
(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.